FAQ's
Ordering
How do I place an order?
How do I place an order?
Select your size and colour (Black or Nude), then click Add to Cart or Buy Now and complete checkout.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched yet, we’ll do our best to help. Contact us ASAP at Lushure.au@gmail.com
Shipping
How long does shipping take in Australia?
How long does shipping take in Australia?
Delivery is typically 3–5 business days after dispatch.
When will my order be dispatched?
When will my order be dispatched?
Orders are usually dispatched within 1 business day (Mon–Fri).
Will I get tracking?
Will I get tracking?
Yes — you’ll receive a tracking link by email/SMS once your order ships.
Do you ship to all Australian states and territories?
Do you ship to all Australian states and territories?
Yes, we ship Australia-wide.
Returns (14 Days)
What is your returns policy?
What is your returns policy?
We offer 14-day returns from the delivery date. Items must be unused, unworn, and in original packaging.
How do I start a return?
How do I start a return?
Email us at [your support email] with your order number and reason for return, and we’ll guide you through the next steps
Sizing & Fit
How do I choose the right size?
How do I choose the right size?
Use our Size Guide and choose based on your measurements. It should feel snug but not painful.
Will it roll down at the waist?
Will it roll down at the waist?
The high-waist design is made to stay put. Correct sizing helps prevent rolling.
Care
How do I wash it?
How do I wash it?
For best results, gentle wash and air dry. Avoid high heat to help maintain stretch and shape.
Support
How can I contact Lushure?
How can I contact Lushure?
Email us at Lushure.au@gmail.com and we’ll get back to you as soon as possible.